Frequently Asked Questions

Welcome to Sølvmåne FAQ page! Here you’ll find answers to some of the most common questions our customers have. If you don’t find the information you’re looking for, please feel free to contact us directly.

1. What materials are used in Sølvmåne products?

Our products are made with high-quality, sustainable materials that are designed to last. We prioritise natural materials such as wood, stone, and metal, all sourced responsibly to minimise environmental impact while maintaining superior craftsmanship.

2. How do I care for and maintain my Sølvmåne products?

Each product comes with specific care instructions, but generally, our items require simple maintenance. For wooden products, a regular wipe with a damp cloth and occasional oiling will preserve their finish. Metal and stone items should be cleaned with mild soap and water, avoiding harsh chemicals to maintain their minimalist beauty.

3. What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your product, you can return it within 30 days of receipt for a full refund or exchange, provided it is in its original condition. Please visit our Returns & Exchanges page for more details.

4. How long will it take to receive my order?

Shipping times vary depending on your location. Typically, orders within the UK and United States are delivered within 5-7 business days. International orders may take longer, typically 10-14 business days.

5. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and delivery times will vary based on your location. Please check our Shipping Policy for more detailed information.

6. Can I customise a product from your collection?

We currently do not offer customisation options on our products. However, we carefully curate our collection to ensure it meets a wide range of minimalist design preferences.

7. Are your products environmentally friendly?

Absolutely! Sustainability is at the core of Sølvmåne. We use eco-friendly materials and packaging, and we partner with manufacturers who share our commitment to ethical and sustainable practices.

8. What payment methods do you accept?

We accept all major credit cards, PayPal, and Shopify Payments. All transactions are secure and encrypted for your protection.

9. How can I contact customer service?

You can reach our customer service team via email at support@solvmane.com. We aim to respond to all inquiries within 24 hours, Monday through Friday.

10. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased through our website. These make the perfect gift for anyone who loves minimalist design and sustainable living.

Still have questions? Feel free to get in touch with us. We’re here to help you create the perfect minimalist space!